Reserves/Interlibrary Loan Student Worker, Beatley Library, Simmons College, Boston MA
RESERVES/INTERLIBRARY LOAN STUDENT WORKER, BEATLEY LIBRARY, SIMMONS COLLEGE
Supervisors: Access Services Library Assistants
Hours: 8-12 hours/week, in 2-4 hour shifts, during regular business hours (Monday – Friday, 8:00am – 5:00pm); may vary during holidays and breaks
Pay: $10.00/hour
As a member of the Information Services team, the Reserves/Interlibrary Loan (ILL) student worker contributes to the Library’s mission: “Beatley Library connects the Simmons College community to information, discovery, and learning.”
OVERALL RESPONSIBILITIES
• Provide excellent customer service to Beatley Library users and staff and to other libraries
• Fill requests from other libraries for materials from Beatley (ILL lending)
• Fill requests from users for materials from other libraries (ILL borrowing)
• Fill requests from users for materials from Beatley (document delivery)
• Fill requests from faculty for materials to be placed on course reserve
• Maintain users’ privacy and confidentiality of users’ requests
SPECIFIC DUTIES
• Use computer systems to monitor multiple request queues and process requests
• Search library discovery tools, including catalogs and e-resources
• Search for, create, and update user, resource, and transaction records in library management systems
• Locate, retrieve, and shelve books, media, and other items organized by Library of Congress Classification and Dewey Decimal Classification in stacks; maintain order of items in stacks
• Scan articles and book chapters from print and microform sources
• Send articles and book chapters via secure electronic transmission, cloud storage, email, and fax
• Apply labels and package items for shipment; open packages
• Deliver items to offices on the Simmons campuses
• Respond to user questions and problems with requests via email, telephone, and in person
• Communicate questions, atypical situations, and user feedback to supervisors
• Other duties as assigned
REQUIRED QUALIFICATIONS
• Evidence of strong commitment to excellent customer service
• Familiarity with libraries
• Ability and comfort with technology
• High level of attention to detail
• Ability to sustain accurate, high-quality service while carrying out repetitive tasks
• Ability to complete time-sensitive tasks while maintaining composure
• Ability to prioritize when faced with multiple tasks
• Ability to understand, remember, and follow complex instructions
• Ability and comfort with making quick decisions based on multiple criteria
• Graduation date of May 2014 or later
PREFERRED QUALIFICATIONS
• Previous employment experience
• Experience working or volunteering in libraries
• Experience searching databases
TO APPLY
Send a cover letter and resume as a single PDF to ill@simmons.edu by April 5th, 2013.