Posts tagged: knowledge management

Part-time Site Support Specialist, Ropes and Gray, Boston, MA

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By , May 29, 2012 4:39 pm

Category: Information Technology
Department: Information Services
Location: Boston, MA
Type: Part-time, Temporary

About Ropes and Gray
Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences, Securities Litigation, and Complex Business Litigation practices, among others.

The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo, Hong Kong, London, and Shanghai.

Job Description:
Assists the Site Support team in the Knowledge Management group by performing assigned tasks related to the ongoing maintenance, support and administrative functions of the firm’s intranet and extranet sites. Contributes to the overall success and efficiency of the team.

ESSENTIAL FUNCTIONS:
* Assists in monitoring the infoNet mailbox and appropriately steering requests, incident tickets and other issues according to established guidelines.
* Assists with the posting of content, updating of lists and making other changes to sites as assigned by the KM Site Support team.
* Ensures that work meets QA standards for completeness and correctness.
* Adheres to standards established by KM Site Support team in the use of SharePoint toolkits, policies and procedures.
* Participates in staff and other meetings as required.

OTHER RESPONSIBILITIES:
* Performs other work-related duties as assigned.

Requirements:
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
• Bachelor’s Degree or equivalent experience
• Proficient with MS Office 2007 applications (Outlook, Word, Excel, PowerPoint)
• Proficient with Windows Explorer (OS)
• SharePoint skills preferred but not required
• Attention to detail
• Good verbal and interpersonal skills
• Strong customer service skills
• Strong team skills
• Experience in process driven environment

ESSENTIAL CAPABILITIES:
• Must demonstrate the ability to maintain strict confidentiality of the firm’s internal and personnel affairs.
• Ability to work in a teamwork/collaborative style and environment.
• Ability to work under tight deadlines.
• Ability to handle, plan and organize multiple tasks.
• Must pay attention to details and have the ability to follow up, follow through and ask questions when appropriate.
• Ability to work effectively in a multi-office environment.

Additional Information:
Working Conditions:
Normal office environment. Incumbent is expected to work the agreed upon hours to fulfill the responsibilities of the position.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Please visit http://ropesgray.interviewexchange.com/jobofferdetails.jsp?JOBID=32442 to apply online.

Web Developer, Mercer, Hoboken, NJ

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By , May 21, 2012 3:39 pm

Job Number – HOB001CV

Join a global center of excellence for web development and content management responsible for reinventing the corporate intranet using SharePoint 2010.

You will use your knowledge of website development and design, content management, community and team collaboration, web 2.0, organizational learning and SharePoint to:
• Provide user support to employees on how to use SharePoint
• Consult with SharePoint power users on how to develop SharePoint sites
• Enforce intranet standards, guidelines and policies
• Gather user requirements, analyze needs and build sites based on client feedback and direction
• Support the development of communications and training programs to encourage user adoption and create a sense of excitement in the company for using SharePoint
• Assist teams with their migration to SharePoint
• Participate in small sized projects with minimal oversight

Qualifications
• Bachelor’s degree required; Master’s of Library Science preferred
• Prior experience with SharePoint preferred
• Customer focused
• Excellent communication (written and verbal), listening and facilitation skills
• Positive outlook, resilience, flexibility and ability to work in an environment with changing priorities
• Understanding and interest in current and future technology trends
• Ability to partner with IT, SharePoint power users and employees
• Knowledge of HTML, XML, CSS, Adobe PhotoShop, Adobe Illustrator, website analytics tools

Must be US worker to apply with no future sponsorship needed.

Interested applicants please contact Lisa Jenney at Lisa.Jenney@Mercer.com
and apply at:

http://careers.mercer.com/job/Hoboken-Web-Designer-Job-NJ-07030/1886067/

Knowledge Management Content Architect, Capital Group, San Antonio, TX

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By , May 14, 2012 4:48 pm

We’re The Capital Group Companies, an 80-year-old investment management company that prides itself on creating an environment in which our associates feel they can succeed and be valued for their contributions.

We’re the home of American Funds, one of the three largest mutual fund families in the United States. The benefits of working at the Capital Group include interesting work, exceptional colleagues, a comfortable workplace, competitive salaries and bonuses, and health and life benefits from day one.

Capital Group views the Content Architect as one of the key resources for ensuring a successful Knowledge Management initiative. Your deep knowledge and experience with creation and maintenance of taxonomy, metadata, content classification, controlled vocabularies, content governance and Web Content Management (WCM) systems are key to this position. You will be the domain expert for content architecture and will work closely with internal partner groups in a highly collaborative environment. The position will be based in our San Antonio, TX location.

Key responsibilities will include:
* Work with business and technical teams to define the requirements for taxonomy, metadata, and classification management
* Lead the development of authoring standards for internal and external audiences with the ultimate goal of contextual content
* Ensure that a robust search capability exists. Continuously enhancing the overall information retrieval experience through research and analysis
* Define and implement standards and processes for taxonomy development and metadata management
* Drive technical requirements into current and upcoming taxonomy and classification tools
* Assist with the content governance process to ensure the prioritization and adherence to the taxonomy and metadata models and toolsets
* Create metrics to measure the usage, success, and development of future content across internal and external channels

Qualifications
* Minimum 5 years KM related experience or prior content ownership
* Deep experience at creating and evolving a taxonomy across multiple channels
* Strong influential leadership and prior project experience
* Strong business and analytical skills
* Ability to travel regularly to various offices
* Teamwork and tactical agility
* Creativity and effective change management skills
* Ability to work in a highly collaborative and service-oriented environment
* Strong communication and comfort around higher management

We are proud to be an Equal Opportunity Employer.

Contact:
Keri Brewer, Talent Management Consultant
Human Resources/Talent Management
The Capital Group Companies
5300 Robin Hood Road Norfolk, VA 23513
www.capgroup.com
757-670-4955
E-mail: keri_brewer@capgroup.com

Library/Knowledge Management Intern, Vanderbilt University Medical Center, Nashville, TN

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By , May 7, 2012 3:25 pm

Eskind Biomedical Library (EBL) and Knowledge Management at Vanderbilt University Medical Center (VUMC) offer a one-year Library/Knowledge Management Intern appointment with the possibility for extension to a second year Fellowship given appropriate demonstration of skills/knowledge and successful completion of initial training. Candidates who progress to a second year may be eligible for a regular librarian position upon successful completion of the Fellowship year.

The internship is designed to provide training in a dynamic health care environment where interns have unique opportunities for advanced training in health science librarianship, knowledge management research, and biomedical informatics. It also offers unique exposure to all facets of a dynamic, innovative and internationally-recognized academic medical center library. The work schedule is primarily Monday-Friday, but includes 3-4 half-days/year on a weekend.

Preferred Education, Skills and Experience
Requires a master’s degree in library/information science earned by August 2012. Candidates with special library experience, a science background or a second degree in a relevant field are preferred.

Desired Qualifications
The successful candidate will possess:
· proven high-level oral and written communication skills
· an evident passion for learning more about health-science topics and genetic concepts
· strong organizational, analytical, and critical thinking skills
· a high level of self-direction and motivation, demonstrated attention to detail, and customer service skills
· ability to easily adapt to change, including duty re-assignment as needed to best reflect the needs of the organization
· an evident interest in lifelong learning and in contributing to the profession through research projects and scholarly communication
· a proactive, professional attitude towards searching the literature, combined with a passion for learning how to best filter information from a variety of biomedical resources and databases
· proficiency with technology use and social media communication
· the ability to prioritize and work both independently and as part of a team
· a desire to work in a fast paced, highly demanding and dynamic environment where personalized medicine and pharmacogenetics are top priorities.

Goals and Projects
In addition to working with essential library products and services, interns experience a variety of exciting responsibilities such as developing library research projects and scholarly communications; working with researchers; enhancing knowledge management tools; providing filtered and evidence-based information services to VUMC clinicians; participating in projects to integrate filtered information provision into informatics tools; participating in and developing user and staff training sessions; and using their skills to assist fellow library staff and users.

Training Approach
The training approach is a mixture of life-long learning and project-based management. Library interns will be actively involved in various program areas or projects in order to develop or enhance skills such as leadership, setting priorities, planning, time management and allocating resources. Along with the extensive experiential training, the intern is expected to complete the library’s comprehensive staff training program, attend biomedical informatics seminars and may potentially audit classes in the Vanderbilt Schools of Medicine and Nursing if needs warrant. In addition, interns are expected to demonstrate knowledge gained through the training program in skills verification sessions. Intern duties will be based, in part, on performance during the staff training program.

The salary for the position is $39,000. Following successful completion of key training modules and their corresponding verification sessions, the Library Intern may be eligible to continue into a second year fellowship position with an appropriate salary increase. Other benefits are those of exempt staff at Vanderbilt, including 15 vacation days, 12 sick days, and 9 paid holidays. More information about benefits is available at the Vanderbilt Human Resources Web site.

To Apply
Submit your resume and cover letter via the Vanderbilt Human Resources site, job requisition number 1201610.

Refer questions concerning the position to:
Taneya Y. Koonce, MSLS, MPH
Associate Director for Research
Eskind Biomedical Library
Vanderbilt University Medical Center
Nashville, TN 37232-8340
taneya.koonce@vanderbilt.edu
Phone: (615) 936-3931
Fax: (615) 936-1384

Candidates contacted for an on-site or videoconference interview may be required to give a short presentation on a topic and provide a sample of their writing.

Vanderbilt University is an equal opportunity, affirmative action employer. Minorities, persons with disabilities, and women are encouraged to apply.

Background screens will be performed and education will be verified prior to employment. Please be prepared to provide required information and/or documentation.

Vanderbilt is a smoke-free workplace in compliance with the Non-Smoker Protection Act, Tennessee Code Annotated 39-17-1801-1810. In accordance with that law and Vanderbilt policy, smoking is prohibited in all enclosed areas on Vanderbilt property.

Environment
The Annette and Irwin Eskind Biomedical Library is the principal health information delivery vehicle for Vanderbilt University Medical Center, which was listed on the 2009 “100 Best Companies to Work For” by FORTUNE Magazine and was recently named to both Thompson Reuters 2011 Top Hospitals and the 2011 U.S. News & World Report “Honor Roll.”. The architecturally striking facility was opened in March 1994 with state-of-the-art information management systems and technology. The library, along with its newly formed Knowledge Management area, the Department of Biomedical Informatics, the Information Systems, Information Technology Integration, and Network Computing Services groups, and the Vanderbilt Center for Better Health form the Informatics Center. Members of the Knowledge Management team work in partnership with other researchers and developers in the Informatics Center to innovate the delivery of health information to the region.

Unique among academic health centers, Vanderbilt University Medical Center entrusts its Informatics Center with the responsibility for providing the essential information infrastructure for patient care, management, research and education – including the support for informatics-related research and education in clinical informatics and the field of bioinformatics (including new initiatives in genomics and proteomics); and fusing scholarly research in biomedical informatics with the dissemination of the resultant knowledge to individuals through its education programs and into operation through the infrastructure.

The Medical Center, which includes a hospital and children’s hospital with 847 beds, state-of-the-art outpatient clinics, extensive research facilities, and the Schools of Medicine and Nursing, is an integral part of Vanderbilt’s ten schools and colleges. Consistently rated among US News and World Report’s “Best Graduate Schools,” Vanderbilt is one of over 15 colleges and universities in Nashville, Tennessee, the state capital. With a metropolitan population of over one million people, Nashville is a major business and education center for the mid-South.

Knowledge Management Specialist, Health Advances, Weston, MA

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By , November 7, 2011 5:41 pm

Health Advances is the premier strategy consulting firm specializing in the commercialization of new healthcare technologies. Founded in 1992, Health Advances serves clients in the biotech, pharmaceutical, medical device, diagnostics, and healthcare services industries. The firm is dedicated to helping companies build value through creative strategies supported by critical market insights, rigorous analysis, and thoughtful attention to shareholder value. Our clients range from VC-backed start-ups to some of the largest public companies in the industry. Services include corporate growth initiatives, product/business launch strategies, market assessments and competitive analyses, and due diligence for mergers and acquisitions. The firm is headquartered in Weston, MA, and operates a satellite office in San Francisco. Health Advances employs over 65 employees.

Health Advances is seeking a full-time Knowledge Management Specialist to join the Knowledge Management team to assist project teams with secondary research and to help build our proprietary knowledge base. Medical device and diagnostics experience is strongly preferred to complement existing knowledge in the pharmaceutical-biotechnology area.

Key Responsibilities
• Working closely with project teams, assist with data and literature research
o Respond to requests by creatively surveying both Health Advances’ internal holdings as well as external resources, including specialized databases and search tools as well as the Internet
o Using in-depth knowledge of industry sources, proactively advise project teams of resources that may be helpful to complete specific projects
• Participate in building Health Advances’ knowledge base
o On an ongoing basis, identify, evaluate, and document external resources for use by project teams, focusing on the medical device and diagnostics area
o Debrief project teams to extract, synthesize, and document project learnings
o Support information, data, and resource discovery by describing and tagging both internal and external content
• Work with Senior Knowledge Management Specialist as part of a seamless team to address the spectrum of information needs of Health Advances staff
• Perform other duties as required, including dissemination of current awareness materials.

Qualifications
• 5+ years of experience in the healthcare industry, preferably corporate information services, marketing, or business development
• Master’s Degree in Library/Information Science, or equivalent education and experience
• Detailed knowledge of healthcare industry resources, including data and statistics, business, and clinical materials strongly preferred. At a minimum, ability to develop expertise in a complex subject area.
o Experience with medical devices and diagnostics resources strongly preferred, specifically in the use of products from GHX, IMS Health, IMV and other device and diagnostic databases
o Expertise using ProQuest/Dialog, Investext, LexisNexis, Windhover and SDC
o Familiarity with pharmaceutical/biotechnology databases such as Wolters Kluwer, IMS Health, and various pipeline databases
o Experience evaluating resources and vendors
• Ability to conduct interviews of internal staff and synthesize succinct summaries of key findings
• Experience tagging (indexing) content preferred
• Strong customer service orientation and demonstrated ability to exercise creativity in resolving customers’ information needs
• Excellent communication (both oral and written), time management, organization, and teamwork skills
• Attention to detail with the ability to multitask
• Knowledge of SharePoint 2010 a plus

Key Relationships
• Reports to Director of Knowledge Management
• Works closely with Senior Knowledge Management Specialist
• Works with Knowledge Management Committee members for resource evaluations and continued database development
• Interacts regularly with project teams and all levels of consulting and functional staff

Health Advances offers a creative and stimulating work environment, a comprehensive compensation and benefits package, and a challenging career opportunity. If interested, please send a cover letter and resume to
Dana Gaughan
Director of Recruiting and Professional Development
Health Advances, LLC
9 Riverside Road
Weston, MA 02493

No telephone calls, please.

APPLICATION INSTRUCTIONS
In order for an application to be reviewed by our recruiting team, it must include a resume and cover letter. Email your resume in MS Word, PDF, RTF, HTML, or ASCII text format to the address below. To submit your cover letter, please include it in the body of your email message.
77879-CJB-0@healthadvances.hrmdirect.com

Senior Research Analyst, Egon Zehnder International, Boston, MA

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By , October 31, 2011 4:04 pm

COMPANY DESCRIPTION
Egon Zehnder International (EZI) specializes in assessing and recruiting business leaders with
outstanding track records who will create competitive advantage and sustainable value. The
worldwide success of the firm has been built on our insights into the people dynamics of
corporations and their leadership requirements at the highest levels.

EZI is one of the world’s largest retained executive search consulting firms. Founded in Europe in 1964, the firm today has sixty-three wholly-owned offices in thirty-seven countries and conducts business throughout the Americas, Europe, Middle East and Asia. EZI has been in the United States since 1980 and has offices in Boston, New York, Atlanta, Miami, Dallas, Houston, Chicago, Palo Alto, San Francisco, and Los Angeles.

EZI has approximately 400 Consultants worldwide, 70 of whom are located in the United States. All of the firm’s Consultants have at least one advanced degree and generally attended prestigious academic institutions. Prior to joining EZI, most of the Consultants have had 10-15 years of business experience within their respective or related industries. Within the United States, Egon Zehnder is the fastest-growing executive search firm and is the “firm of choice” for Fortune 500 companies recruiting “C-level” executives and Boards of Directors. EZI also is the industry leader in senior executive management appraisal and talent assessment consulting services.

THE POSITION
Reporting to the Research Director and collaborating with the US Board Practice Specialist, the Senior Analyst will partner with EZI Consultants in the US Board Practice and have a focus on search execution and business development projects. S/he will provide market and company insights as well as candidate ideas spanning across all industries with a focus on the Fortune 500, as required by client assignments. Throughout client engagements, the Senior Analyst will be required to think creatively and systematically to identify comparable companies and industries from which relevant prospects may come, as well as decide how to find individuals who would be strong candidates for a particular search. Past US Board clients in the past year include Pepsi, NY Life, Colgate, Avon, Goodyear, Tyco, Thermo Fisher, Electronic Arts and Express Scripts.

The Senior Analyst is expected to support multiple concurrent client projects effectively and efficiently through the combination of solid project management skills, proactive communication, and strong, team-oriented delivery against specific client needs. The successful candidate will be organized, process oriented, tenacious and driven by results.

MAJOR RESPONSIBILITIES
The Research Analyst will deliver outstanding candidate solutions to Consultants in a highly responsive manner and transferring the knowledge gained throughout the EZI network and the external market in a meaningful way. S/he will provide mentorship to the local office in areas of search process, data standards and use of the Firm’s proprietary database. S/he will lead production of strategic client materials to ensure data is consistent and accurate.

Also, the successful candidate must demonstrate strong prioritization and time-management skills as Research Analysts typically are required to execute multiple projects for clients and Consultants in addition to completing daily tasks associated with the role.

This research is qualitative in nature; around companies and talent. The successful candidate must be able to analyze competencies and skills associated with search requirements.

ASSIGNMENT RELATED RESEARCH
- Contribute actively to the start-up phase of the search by participating in client kick-off meetings with the Consultant and assisting in the development of the search strategy and target list of companies.
- Systematically identify and “map” potential candidates and sources within the defined company list through database and market research. Update candidate contact details and experience for assessment of fit with the position.
- Partner with Consultants and Research colleagues throughout the search process to calibrate strategy and candidates with market reaction as well as track progress in the Firm’s database.
- Prepare information for client progress reports/meetings by teaming with Consultants and Executive Assistants. Be organized and well-prepared for update or progress meetings by anticipating information needs of others. Present findings, as needed, on client calls.
- Ensure up-to-date assignment, company and candidate information during the course of assignments and ensure data access for colleagues, by updating the Firm’s proprietary database.
- Write client ready reports, profiles and overviews. Strong writing skills are a must.
- Manage candidates throughout search process and collaborate with Consultants vis-à-vis presenting qualified candidates to hiring clients.

BUSINESS DEVELOPMENT
- Monitor and track relevant market developments, company updates and people moves, updating the internal database where necessary.
- Alert Research/Consultant colleagues to key moves and market changes, highlighting potential business development opportunities.
- Research and summarize company, people and market profiles, including compiling brief company reports to prepare Consultants for client discussions.
- Assist in the production of marketing presentations.

KNOWLEDGE MANGEMENT
- Contribute to the Firm’s knowledge management activities by looking for opportunities to share expertise and best practices, developing a network of people within an industry or functional area and recording information in a timely manner.
- Remain current with changes in general business and the corporate governance industry, by utilizing external information from the Internet, and other electronic resources for industry, company and people intelligence.
- Increase the Firm’s knowledge base by proactively capturing relevant information from external and internal sources and integrating it into the Firm’s database, updating the database with accurate and current data.
- Support practice group initiatives to build knowledge in specific areas.
- Establish internal network within the global Board practice group to stay alert and to share new business opportunities as well as market trends globally.

THE IDEAL PROFILE
The appropriate candidate will have gained at least two years of post-undergraduate professional work experience and will exhibit an enthusiasm for developing their business exposure to many companies across multiple sectors. The candidate should exhibit strong organizational and project management skills, as well as a proven background of problem-solving ability. A successful candidate will actively collaborate within the office to improve search process efficiency, share best practices and ensure proper use of the proprietary database. In addition to local responsibilities s/he will also work to establish deep relationships with researchers and consultants across offices and the global Industrial practice.

The ideal profile includes many of the qualities Egon Zehnder International deems essential in a Research Associate:

- Previous experience in a research function, ideally in management consulting, legal, executive search, industry research providers or academic;
- Analyzing and drawing conclusions after compiling numerous data points and presenting those conclusions and data in a summarized and easy-to-grasp manner;
- Previous experience in using, updating, and/or maintaining fee-based and in-house proprietary databases while adhering to local and global data quality standards and efficient research practices;
- Using many different sources to compile a brief summary of a subject, e.g. an overview on a company’s manufacturing process;
- Collaborating with colleagues and peers across offices and geographies in order to gain subject knowledge and real world perspective;
- Strategic assessment of a problem and the steps necessary to provide a solution;
- Entrepreneurial or energetic attitude toward learning and developing knowledge in a given subject area.

LOCATION
Boston, MA

COMPENSATION
Egon Zehnder International will offer a competitive compensation package consisting of a base salary, annual performance bonus, employee matching 401k, world-class medical benefits, and life insurance.

CONTACT
Deborah Colgan
Deborah.Colgan@ezi.net
617.535.3567

Jennifer Monroe
Jennifer.Monroe@ezi.net
617.535.3587

Temp. Information Specialist, Vertex Pharmaceuticals, Cambridge, MA

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By , October 24, 2011 4:52 pm

Curate news, literature, and conference information. Collect information regarding key individuals and organizations and maintain it in an internal database.

Minimum Qualifications:
- BS degree
- Attention to detail
- Proficiency with MS Office Suite

Apply here.

Director of Knowledge Management, Innosight, Lexington, MA

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By , October 17, 2011 3:06 pm

Innosight is seeking a Director of Knowledge Management to join its internally facing Learning Organization.This individual will play a pivotal role in establishing and facilitating the exchange of knowledge throughout the firm and should have a strong background in knowledge management and/or learning in a professional services environment.

Responsibilities:

  • Promote knowledge sharing and collaboration within the firm:
    • Develop and execute a strategy to promote knowledge sharing within the firm
    • Introduce innovative approaches to encourage knowledge capture, transfer and sharing
    • Conduct interviews with project teams to extract knowledge and insights and collect sharable tools and methodologies
    • Synthesize insights and create tangible outputs (e.g. powerpoint decks, internal blog entries, videos, podcasts, training modules, other documentation/material)
    • Organize and facilitate in-person knowledge sharing sessions
    • Act as “go to” resource for teams who are seeking the latest information, tools and resources
    • Update and maintain existing internal wiki with codified insights and materials
  • Monitor and evaluate the knowledge management program, including internal and external benchmarking
  • Support efforts to create alignment on an “intellectual property roadmap”; proactively identify gaps and suggest strategies for filling them to support the firm’s strategy

Key Skills:

  • Communication: Ability to communicate and collaborate across all levels of the firm. Ability to turn complex concepts into accessible insights and formats. Must show drive and commitment to the firm’s mission and inspire others to engage in and commit to the knowledge management program.
  • Client orientation: Understands internal staff’s needs and treats them with highest degree of client service; responds promptly and effectively; Customizes recommendations and solutions as appropriate
  • Drive for Results: Must be proactive, balancing analysis with action to achieve measurable results as it relates to the oversight and improvement of knowledge management program.
  • Teamwork: Ability to gain support and commitment from others; collaborates and facilitates teamwork across all levels and roles.
  • Analytical Thinking: Analyzes issues and problems systematically, gathering broad and balanced input, drawing sound conclusions, and translating those conclusions into timely decisions and actions.
  • Passion for subject matter: Has a demonstrated interest in innovation, strategy and learning and stays abreast of the latest trends and thought leadership

Requirements:

  • Minimum of 5 years experience working in a knowledge management or internal learning position
  • Advanced degree (MS, MBA, MLS, M.Ed.) with certification in Knowledge Management or equivalent preferred
  • Exceptional interpersonal and project management skills
  • Familiarity with key business management concepts and thought leadership
  • Experience working in an academic or consulting environment, as it relates to the development of theory, learnings, and Intellectual Property
  • High level of competency in developing collaborative learning environments and learning materials and tools
  • Ability to maintain wiki-based knowledge management system

If interested, please contact Kady O’Grady, kogrady@innosight.com

Director of Knowledge Management, Innosight, Watertown, MA

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By , June 13, 2011 11:46 am

Description: Lead in the management of an internal, wiki-based knowledge management program – including the management of the infrastructure and resources required to facilitate the creation and utilization of information, experience and expertise to drive more efficient and effective processes. This role also involves the development and maintenance of an “intellectual property roadmap” – in an effort to ensure knowledge capture is being translated in a way that strengthens the firm and helps sustain competitive advantage.

Responsibilities:

  • Management: Drawing from a variety of internal sources, proactively work with staff to capture, synthesize and organize an accessible catalog of key insights from engagements in a wiki-based environment – while working within the context of established processes (i.e. project insight process, content modules).
  • Momentum: Incorporate key tools and processes to ensure core components of the internal knowledge management system are up-to-date – and sustain strong, firm-wide momentum.
  • Maintenance: Introduce new, strategic mechanisms to encourage knowledge capture, transfer and sharing based on evolving needs of the firm – with particular emphasis on content management and wiki development. Conduct training and refresher courses as necessary, to ensure program remains a priority. Also may conduct post-engagement client interviews to help identify areas for improvement with our knowledge base.
  • Measurement: Help consistently monitor and evaluate the knowledge management program, including internal and external benchmarking. Interface with the leadership team regularly to report on progress.

Key Skills:

  • Communication: Ability to communicate effectively with all levels of management and staff and demonstrate sensitivity to internal culture considerations. Must show drive and commitment to the firm’s mission and inspire others to engage in and commit to the knowledge management program.
  • Drive for Results: Must be proactive, balancing analysis with action to achieve measurable results as it relates to the oversight and improvement of the knowledge management program.
  • Teamwork: Ability to gain support and commitment from others without formal authority, promoting collaboration and facilitating teamwork across firm boundaries.
  • Analytical Thinking: Analyzes issues and problems systematically, gathering broad and balanced input, drawing sound conclusions, and translating those conclusions into timely decisions and actions.

Requirements:

  • Minimum of 5 years experience working in a knowledge management position or a position that demonstrates the capacity for managing robust internal processes and programs
  • Degree (MS or MBA) with a concentration in Knowledge Management preferred
  • High level of competency in wiki development, web design and content management / maintenance
  • Experience working in an academic or management consulting environment, as it relates to the development of theory, learnings, and IP
  • Familiarity with key business management concepts, theory, and practice

Applicants should contact Karolina Turrell at kturrell@innosight.com.

Knowledge Management Repository Lead, MITRE Corporation, Bedford, MA or McLean, VA

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By , June 13, 2011 10:37 am

The Information Assets and Repositories Service Manager consults on information lifecycle management, repository structuring, metadata and tagging structures, enterprise information architecture, and other information management topics.

Key Functions:
Manage the Information Assets and Repositories Service; serve as subject matter expert on information lifecycle management and repository structuring. Consult with service and product managers on information lifecycle management, repositories, metadata structures, taxonomies and controlled vocabularies, and other information management topics. Lead projects in these areas.

Required:
BS and 5 years of related experience or MS and 3 years of related experience or PhD and 1 year of related experience. Project and task management; metadata and taxonomy application; development of controlled vocabularies.

Desired:
Masters in Library or Information Science; corporate intranet experience; working knowledge of information architecture principles and methodologies; working knowledge of metadata models and semantic infrastructures; working knowledge of information life cycle management and records management concepts; familiarity with database architectures and data warehouse principles. Database architecture experience.

View full job description and apply here.

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